26 Jan 2009

HP Printer Troubleshooting Steps

As with any kind of modern equipment, your Hewlett-Packard (HP) printer can “go for a burton” when you least expect it. Being a piece of technology, smacking it with your fist probably won’t fix it. If your print jobs aren’t turning out as you expected them to, or if they aren’t turning out at all, you can do some first aid measures to try and rescue your precious documents and your printer.

First things first


Make sure that your HP printer is plugged in, turned on, and properly connected to your computer. Make sure that you have already installed the correct device driver for your printer model appropriate for the operating system that you’re using. You did remember to put paper in the input bin, right?

Paper jams

Paper jams are the most common printer problem. HP printers are not immune to the problems caused by incorrectly placed paper or the wrong type of paper used. First of all, make sure that the paper that you are using follows the correct specifications on the recommended paper quality that can be used by your specific HP printer model. Check your manual for these specifications. Make sure that your printer is adjusted to receive the correct size of paper.

If your paper is slightly thicker but still meets the specifications, you can try to manually feed the paper into the printer. If this doesn’t work, shift to using a lighter weight of paper.

If you’re feeling really confident, find yourself a torch and look inside your printer for any obvious obstructions or signs of wear. Generally, the cause of the paper jam is near the front of the first sheet of paper stuck inside the printer.



Multiple feeds


Another common problem is multiple feeding of paper from the feeder tray. This is when more than one sheet of paper enters the printer at a time. This is also a cause of paper jams. This can be a result of the build-up of paper debris or particles on the pick-up roller. Clean it with a lint-free dry cloth and compressed air if you have it.

Once again, try flipping over your papers backward or top to bottom then reinserting them in the input bin. Don’t fan the stack of papers as this causes static build-up, which makes the sheets stick to each other. Bend the stack into a U-shape instead to separate the sheets.

Do not overfill the input bin. Fill it with a moderate amount of paper. Make sure that all the sheets are aligned before you put them back into the tray. Always realign sheets, especially when you are adding to an existing stack.

Finally, you can try changing the ream or the paper type you are using. It is not advisable to mix paper types in the input stack.

When all else fails

You’ve done everything and your printer is still acting up? Don’t get physical with it just yet. You can contact us for fast HP printer repair services with no call-out charge. And if we can’t fix your printer, we won’t charge you anything at all.

Our professional HP printer repair team is just a phone call away. Most faults cab be diagnosed over the phone and an accurate repair cost quoted. If the printer is “beyond economical repair” – we’ll tell you.

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